Coupons, Shipping, Cancellations & Returns

Shipping

We offer 2 to 5 business day shipping on all orders placed within mainland EU. For deliveries outside mainland EU, please open a support ticket, as delivery lead times are usually longer.

We only ship to limited EU islands (subject to change based on our carriers), and deliveries there may take up to 14 working days. We do not currently ship outside the EU. For full details, please see our Shipping Policy.

Discount Codes

Coupons cannot be combined with any other offers, such as 'Sale' items. Limit one coupon per customer. Must be used in one transaction. Exclusions: taxes, prior purchases, gift cards & shipping.

Order Changes & Cancellations

You have 15 minutes from placing your order to change it yourself. In that time you can edit your delivery address, change the quantity of the items you ordered, update your contact details, or cancel your order. The edit order options appear on the confirmation page shown straight after you order, and in the Orders section of your account, which you can reach with the 'View your order' button in your order confirmation email.

After 15 minutes our systems send your order for fulfilment automatically, and it can no longer be changed or cancelled. If you no longer want your order at that point, follow our 30 Day Returns Policy.

30 Day Returns

New, unopened items that have been purchased directly through the QUICKPLAY online store can be returned within 30 days of delivery. See Returns & Refunds for more info.